Return & Refund Policy

Your satisfaction is our priority. Here's our commitment to making things right.

⚠️ Important Notice

Due to the perishable nature of fresh flowers, we do not accept physical returns. However, we offer full refunds or replacements for valid quality concerns.

Eligible for Refund/Replacement

Flowers delivered in damaged condition
Wrong product delivered
Significant quality issues with arrangement
Delivery not attempted on scheduled date
Missing items from your order

Not Eligible for Refund

Natural wilting after 3-5 days (normal for fresh flowers)
Damage caused by recipient after delivery
Incorrect delivery due to wrong address provided
Orders not claimed or recipient unavailable
Change of mind after successful delivery

How to Request a Refund

Report Within 24 Hours

We Review Your Case

Our quality team will review the photos and order details.

Resolution Within 48 Hours

Approved refunds are processed within 5-7 business days. Replacements are delivered same/next day.

Report Timeline

All quality issues must be reported within 24 hours of delivery with photographic evidence.